Our Sustainability Policies
Our Environmental and Waste Management Policy
We act in accordance with national and international legislation established by legal authorities and in compliance with the principle of the rule of law at all stages of production and services at our facility. We also adhere to other conditions that our facility is obliged to comply with and/or those based on voluntary principles.
As a facility that respects the environment and future generations, we aim to contribute to the development of our local communities in all activities at our hotel. To this end, we provide training and information to our employees, suppliers and guests, to encourage them to be environmentally conscious and contribute to sustainability. We are pleased to make our stakeholders aware of these efforts.
We aim to use natural resources correctly and efficiently, to use environmentally friendly products, and we are consistently working to improve these goals. We are sensitive to the protection of biodiversity and the ecosystem. Having adopted a commitment to protecting the environment in all our activities and by using our resources in the most efficient way, we aim to prevent environmental pollution, ensure that the waste currently generated is recycled to make it harmless to nature, and to reduce our waste amount with a goal of zero waste. We classify our waste according to its type, separate it at waste separation points, and dispose of it through licensed organisations designated by the ministry. Additionally, we inform our guests about our environmental awareness and encourage them to contribute to respecting and protecting nature during their stay.
Our Energy Efficiency Policy
We act with an awareness of our responsibilities regarding energy efficiency in order to protect the environment and to leave a liveable world for future generations.
Whilst fulfilling our responsibilities to nature, we also follow national and international standards, laws, and regulations, and carry out work that will reduce energy usage and/or continuously improve our energy consumption performance. We continue to strengthen our technical services and teams to identify technologies and the latest innovations that facilitate reducing energy consumption without compromising guest comforts.
We set targets for the efficient use of energy resources, provide training to our employees in line with our objectives, and guide our guests and stakeholders. We aim to continuously improve our energy performance through efficient use of our energy resources and by increasing the use of alternative and renewable sources in our hotels.
Our Quality, Food Safety and Occupational Health & Safety Policy
We demonstrate a management approach that shows leadership and innovation and is focused on continuous improvement in the accommodation sector. The health and safety of our employees, partners, guests, suppliers and all stakeholders is our top priority.
To ensure that our guests, employees and all stakeholders work and receive services in a safe and healthy environment, we act in accordance with national and international laws and regulations; carry out our activities in compliance with legislation, food, quality and occupational safety standards; and regularly implement and review the necessary controls, training and precautions.
We also identify the impacts and risks of our activities in the areas of food quality and safety, and occupational health and safety, and we take the necessary measures to prevent these risks from occurring and/or to reduce their undesirable effects. Additionally, We establish objectives and programmes for the continuous improvement of our food quality and safety, and occupational health and safety processes, and we review them to make the necessary resource investments.
We implement necessary controls and take measures to prevent and eliminate hazardous environments that could cause accidents and illnesses, as well as any environmental pollution resulting from our activities. We ensure the participation of our employees by providing them with appropriate training. We encourage our suppliers to comply with environmental and occupational health and safety standards, relevant legislation in line with our policies, and we strive to collaborate in these areas. Through a guest-focused approach, we aim to ensure guest satisfaction without compromising food safety and quality standards and we aim to use all resources efficiently and correctly.
To protect the health of our employees and guests and ensure healthy nutrition, we have implemented a food safety management system from the product procurement stage to the service and presentation processes that prioritises hygienic conditions. We continuously improve these standards to produce and serve products that comply with quality and food safety principles. We aim to reduce food waste, to prevent waste, and use resources efficiently whilst ensuring food safety. To this end, we involve our employees and suppliers in these process by necessary trainings and regular information sharing.
To establish and ensure the sustainability of the food safety system, we have our processes audited by independent external institutions, in addition to our internal control mechanisms, and with employees who have received specialized training on the subject.
Our Environmental Procurement Policy
Through our Environmental Procurement Policy, we aim to provide services of quality and standards that are compatible with fundamental human rights and labour rights principles; to enable the efficient use of limited natural resources; and to ensure that our understanding of sustainability is maintained and spreads and strengthens throughout the entire supply chain.
Our Environmental Procurement Policy demonstrates our commitment to honesty, trust and respect in human rights, fundamental labour principles in all our operations, and in our relationships with each of our stakeholders. To achieve these goals, we expect our suppliers to embrace our fundamental principles in this area and to cooperate with us in developing and disseminating these principles with a view to their continuous improvement.
We encourage constructive feedback to ensure ongoing development and the systematic sharing of best practices in this area. We respect freedom of thought and beliefs of all our suppliers and expect them to provide services without discrimination on any grounds including but not limited to religion, language, race, gender, social class, age and/or union membership, and without compromising on exploitation and harassment.
We base our selection of suppliers on their compliance with the fundamental principles outlined here and require them to commit to the following:
All processes and operations must be conducted within the framework of applicable laws. Relevant environmental protection laws, regulations, rules, and codes of conduct must be fully implemented, and all environmental permits, licences, and similar documents must be kept up to date and compliance with legal regulations and they must be monitored during the conduct of activities.
• Conduct is in compliance with competition law.
• Any form of misconduct, such as fraud, deception, or accepting or offering bribes for financial gain, is strictly prohibited.
• All behaviour that could undermine mutual trust and respect or damage commercial reputation is avoided.
• No forced and/or child labour is allowed.
• All employees have equal rights. No form of discrimination is tolerated.
• Decisions and practices regarding fundamental employee rights, such as working conditions, wages, working hours, unionisation and collective bargaining rights, are lawful and fair.
• Occupational safety and health are prioritised. All necessary measures are taken, and compliance with occupational health and safety measures and the rectification of non-conformities are ensured.
• Environmentally friendly practices are preferred in the packaging and delivery of products.
• The product range includes environmentally friendly product/raw material alternatives, and legal regulations regarding the prohibition of materials used in products and harmful chemicals are in compliance.
• Waste is sorted at the source according to type and recycled in accordance with up-to-date legal regulations.
• We work together to update and continuously improve product quality and safety.
• Current developments and technologies are closely monitored and improvement suggestions are made.
• Focus is placed on protecting ecosystems, habitats, and all species, particularly endangered and/or endemic species, preventing land degradation, maintaining the capacity of natural ecosystems, and continuously improving and developing those, with the aim of sustainably managing any impacts on biodiversity.
• Our aim is to reduce and/or eliminate waste and wastewater generation, greenhouse gas emissions, chemical use, and all other environmental impacts in products, production, transport, storage, and all other operations through reuse, recycling, or substitution processes.
We work with our suppliers based on shared ethical principles and collaborate with them to improve their environmental and social performance. When purchasing requested products or services, and where appropriate (if the product or service is available/continuously supplied), we aim to source from locations close to our facilities, thereby contributing to reducing environmental impacts through a reduction of suppliers' carbon dioxide and greenhouse gas emissions during delivery. When selecting suppliers for centralised or local product/service purchases, we consider environmental awareness and regional/local sourcing; fuels, chemicals, and harmful pesticides; all fossil fuel-consuming vehicles and equipment; electrical appliances, appliances containing refrigerant gases, and noisy appliances; consumables, plastic materials, and construction materials; the presence of necessary permits and certifications; and energy efficiency ratings.
Our Human Resources Policy
We recognise that all our employees are representatives of our brand and values. With the understanding that our employees are our partners, we take the utmost care to select each employee from among individuals who possess the necessary training, experience, and competencies, and who are compatible with our corporate culture, values, and objectives. Our main principle in selection and placement is to provide equal opportunities to individuals who possess the competencies (knowledge, skills, behaviour) required for the job and who embrace and uphold company values, without discrimination or privilege.
Respecting and protecting our employees' rights under laws and regulations is one of our company's most important duties and priorities. Equal opportunities are provided to all our employees in our human resources practices, from recruitment to training, remuneration, career development, and material benefits. We take pride in the diversity and cultural richness of our employees and embrace these different perspectives as an asset as we all come together around a common purpose. Our human resources practices are designed to nurture and develop this richness, to create equal opportunities for all employees in all areas, and to treat everyone equally regardless of language, religion, race, age, ethnic identity, or gender.
We are committed to investing in the professional and personal development of our partners, organising training to facilitate their development, and improving the health and safety conditions of their workplaces and working conditions. The foundation of our Human Resources processes is the value we place on people, and therefore on our employees. We are committed to not employing child labour, in accordance with national and international standards and relevant legislation. The health, safety and happiness of our employees are an integral part of our strategic goals of growth, profitability, and creation of new opportunities. All employees who contribute to this goal benefit from our equal training opportunities. We closely monitor, regularly audit, and control the compliance of our employees and business partners with legal obligations regarding occupational health and safety and working hours. We regularly review and update our policies and procedures to ensure they are in line with the latest developments in the field.
Our Employee and Human Rights Policy
We endorse the UN Universal Declaration of Human Rights, and are committed to creating a culture and work environment where everyone is treated equally and can fully contribute to their potential, regardless of race, colour, gender, age, nationality, religion, gender identity or expression, marital status, citizenship, disability, or any other legally protected characteristics.
We offer fair and equal opportunities to all our employees, candidates, business partners, and partners in our operations, and throughout our value chain. We act with an awareness of our sphere of influence and our responsibilities in creating a positive impact on society by acting in accordance with human rights in our relationships with all our stakeholders.
We implement systems that foster honest, transparent, fair, respectful, and trust-based relationships among our employees and provide equal and safe working conditions. We listen to our employees' feedback and make improvements; monitor their performance and plan their careers; distribute wages fairly and pay in accordance with the law; protect our employees' personal information; and ensure that all our employees benefit from the social rights, fringe benefits, and rewards we plan.
Our Child Protection Policy
We endorse the UN Convention on the Rights of the Child. We recognise every individual under the age of eighteen as a child, respect their rights, and accept it as our responsibility to protect children from psychological violence, physical violence, and commercial exploitation.
We provide training to our employees on children's rights and protection; awareness of the attitudes and behaviours of parents towards their children, and signs of physical, verbal, or psychological violence or neglect. Our employees are to report any suspicious situations where our child guests may be at risk to the relevant authorities as a matter of priority; to seek help from the social support hotline when deemed necessary; and to support relevant projects for all children and their rights.
Exploitation and Abuse Policy
In line with our responsible tourism mission, we support the protection of children from sexual exploitation and respect and support children's rights; including those protecting from child labour and human trafficking.
We are committed to acting ethically and honestly in all our business relationships and to implement and maintain effective systems and controls to prevent the sexual exploitation and abuse of children, women, disadvantaged groups, and others.
We are committed to transparency in our approach to preventing and responding to any breaches of protection for children, women, disadvantaged groups, and others in our service and supply chains, and in our relationships with relevant parties. We are committed to ensuring that our approach is consistent with national and international obligations and that we comply with all applicable laws, statutes, regulations, and rules.
Sexual exploitation and abuse are violations of fundamental human rights and they are criminal. It is our duty to minimise the risks of all forms of sexual exploitation and abuse through awareness and good practice; to provide training to ensure that all our employees are aware of the steps to take when suspicions or concerns about sexual exploitation or abuse arise; and to ensure their continuous awareness and skills development.
We expect all our stakeholders to take measures to prohibit their employees and representatives from engaging in any sexual exploitation, sexual abuse, or harassment, and we request up to date information about their efforts in this regard.
Our Women's Rights and Gender Equality Policy
With an acute awareness of gender equality, we support women's participation in economic life and ensure gender equality in recruitment. We support fair treatment of all people in the workplace and respect human rights and non-discrimination principles. We assign management positions to our female employees and support training, courses, and professional development opportunities for all our employees so they can promote into management positions which impact decision making in our organization. We aim to maintain a working environment where equality and industrial peace prevail by taking the necessary measures to ensure the health, safety, and well-being of all our employees regardless of gender.
Our Social Harmony Policy
We believe that maintaining constant communication with our local communities contributes to the welfare, quality of life, and living spaces of our local neighbours. Aware of the importance of social unity and support, we make every effort to engage with and bolster our local communities in social issues and in all other matters.
We aim to support initiatives that develop local economies and communities, and to respect and protect local culture, traditions, and lifestyles. We declare that we will cooperate with all our stakeholders in protecting the natural heritage and cultural characteristics of the regions in which we operate.
Our Biodiversity and Wildlife Conservation Policy
The protection of biodiversity is one of the priority items within the sustainability principles of our organization. By identifying and monitoring the impact of our activities on biodiversity, we aim to protect the diversity of species, habitats, ecosystems, and the integrity of ecological functions.
We are committed to protecting the integrity of ecosystems and biological diversity, which are an invaluable natural heritage, to promote a balanced coexistence, and the development and growth of natural heritage. To raise awareness about the importance of biodiversity and its protection, we organise internal trainings and communication activities at our facilities and include this topic in our sustainability training programmes. We take into account the regulations stipulated by national and international legislation regarding animal welfare. We provide all our stakeholders with the necessary information regarding the prohibition of hunting and trading endangered species.
We do not display, present, or sell items made from protected species or any other vulnerable wildlife. We do not support or participate in any activities related to biodiversity and wildlife that are prohibited by legislation or involve unacceptable practices. We ensure that any renovations, construction, or similar works undertaken are carried out in a manner that does not harm natural life, fauna, or the habitats of endangered or threatened species.
We collaborate with the relevant authorities and NGOs to protect endemic plants in our region. We monitor endangered species through sites such as WWF and CITES. We guide our guests, stakeholders, and employees to ensure that the products they use are not derived from endangered species. We reject the use of animals in shows for commercial gain or personal pleasure.
